Privacy Policy

Privacy Policy

Last Updated: 01/03/2025

1. Introduction

fuglamare.ro (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services, visit our website, or communicate with us. By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information, including:

• Personal Information: Name, email address, phone number, mailing address, and government-issued identification (for booking verification).
• Payment Information: Billing details and transaction history. Payments are processed securely; we do not store full credit/debit card information.
• Booking Details: Rental preferences, check-in/check-out dates, and special requests.
• Technical Data: IP addresses, browser type, device information, website usage data, and geolocation (if permitted).
• Cookies & Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience and analyze website traffic.

3. How We Use Your Information

We utilize your information for purposes such as:

• Processing and managing reservations.
• Providing customer support and responding to inquiries.
• Personalizing user experience and improving our services.
• Processing transactions securely and preventing fraud.
• Complying with legal obligations and regulations.
• Conducting analytics and marketing activities (with your consent where required).

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:
• Service Providers: Trusted third parties who assist in operating our services, such as payment processors, cleaning services, and marketing partners.
• Legal Authorities: When required by law, legal processes, or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security & Retention

We implement industry-standard security measures, including encryption and access controls, to protect your data. While we strive to ensure the security of your information, no system is entirely foolproof. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Your Rights & Choices

To exercise these rights, please contact us at support@fuglamare.ro.

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Manage cookie preferences through your browser settings.
• Restrict data processing and request data portability.

7. Cookies & Tracking Technologies

You can manage your cookie preferences through your browser settings and opt out of non-essential tracking. We use cookies and similar technologies to:

• Ensure website functionality and security.
• Enhance user experience and personalize content.
• Analyze website performance and traffic.
• Support marketing and advertising efforts.

8. International Data Transfers

Your information may be processed in countries with data protection laws different from those in your jurisdiction. We ensure that any international data transfers comply with applicable laws and regulations.

9. Property Listings & Third-Party Responsibility

Some property listings on our platform are managed by third parties. We are not responsible for the accuracy of these listings, the quality of accommodations, or any disputes between guests and hosts. Users are encouraged to verify all listing details and communicate directly with property managers or hosts before making a booking.

10. Limitation of Liability

By using our services, you agree that fuglamare.ro is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to use our platform or services.
• Property conditions, amenities, safety, or hygiene issues.
• Disputes between guests and property owners, hosts, or third-party service providers.
• Any cancellations, delays, over-bookings, or miscommunications regarding rental properties.
• Personal injury, loss, or damages occurring at rental properties.

All transactions, bookings, and interactions between users and hosts are solely at their own risk. We strongly recommend that users verify all property details, terms, and policies before finalizing a booking.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised “Effective Date.” Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Governing Law & Disputes

This policy is governed by the laws of Romania. Any disputes arising from this policy or your use of our services will be subject to the exclusive jurisdiction of the courts in Bucharest, Romania.